ADR Entities

In the event of a legal dispute, the consumer may resort to an Alternative Consumer Dispute Resolution Entity:

CNIACC - Centro Nacional de Informação e Arbitragem de Conflitos de Consumo (National Consumer Dispute Information and Arbitration Centre):

• Rua D. Afonso Henriques, Nº 1, 4700-030 Braga
• Telephone: 253 619 107
• Email: geral@cniacc.pt
• Website: www.cniacc.pt
• Office hours: Monday to Friday, from 9:00 to 16:00

Directorate-General for Consumers:

• Website: www.consumidor.gov.pt
• Customer Service Line: 213 847 483
• Customer Service Line Hours: Monday to Friday, from 9:30 am to 5:30 pm